Applications Support Engineer
Jersey City, NJ

Job Description

Overview

Applications Administrator Job description:

This position will manage and support critical business applications to ensure good performance and alignment with business goals. The candidate will interact daily with internal customers and make sure their needs are being met while educating them on internal software products and capabilities. It will also liaise with software vendors. We are looking for someone with a positive attitude, works well under pressure, dependable and is flexible with the work hours.

Non-Technical Requirements

* Perform installation, configuration, administration, patching/upgrades and tuning of software applications
* Provide technical support and troubleshooting assistance on software application-related issues
* Ability to analyze and resolve complex infrastructure resource and application deployment issues
* Coordinate with customers and application vendors on technical issues, upgrades, licensing and maintenance renewals
* Develop relationships with employees to better understand their processes and business needs
* Partner with IT team members to ensure solid redundancy, recoverability and documentation exist for all critical business systems
* Being comfortable with frequent, incremental code testing and deployment
* Monitor the software application, and document and analyze problems
* Develop test plans to verify logic of new or modified applications
* Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with OHG teams and clients, ensuring business operations will operate correctly in current and future environments
* Maintain current knowledge of relevant technologies and business processes
* Knowledge of best practices and IT operations in an always-up, always-available service
* Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT
* Understand the workflow and process requirements of business units related to the application
* Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods
* Self‐motivated, able to work independently, and takes initiative
* Ability to multitask in a fast‐paced environment
* Capacity to communicate clearly and with presence; strong verbal and written communication skills are mandatory
* Desire to work together with an IT team that cares about helping each other and providing real value to our business

Technical Requirements

* Five years of experience successfully supporting business applications, to include end user support, administration, maintenance and upgrades
* Experience in Windows/Linux Administration
* Build, release and configuration management of production systems
* System troubleshooting and problem solving across platform and application domains
* Recommend architecture and process improvements
* Ability to use a wide variety of open source technologies and cloud services
* Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP)
* IIS 8+ Administration
* Experience with SharePoint Server 2010/2013/SharePoint Online
* Apache Tomcat
* A working understanding of code and script (.Net. HTML, PHP, etc.)
* Experience with WFE Servers and DB servers
* Experience with SQL and MySQL (NoSQL experience is a plus, too, since we also use Redis)

Plus

* Experience with Setup/Configure/Administrate JIRA project management is a plus
* Experience with Setup/Configure/Administrate GitHub source control is a plus
* Experience on SQL clusters is a plus