applications Support Analyst
Chicago, IL

Job Description

We're here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We're here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.

ABOUT THE ROLE

This role will support the operations and development of Basis, Centro's end-to-end digital advertising platform, as well as future strategic initiatives. As an individual contributor, this role will support our internal and external customers and provide internal feedback to improve our products. An Application Support Specialist is passionate about delivering "Raving Fan" service and ensuring the successful use of our software.

CORE RESPONSIBILITIES

* Assist internal and external users by troubleshooting application issues related to usage, training and support as a primary priority
* As a user advocate - work directly with cross functional software development teams as they launch new features for our platform
* Engage Engineering, Product, QA and Operations teams in resolving support issues
* Understand all aspects of our products and be a functional domain expert within the team
* Document, assess severity, and communicate issues within the applications and their processes to internal teams
* Analyze customer feedback and provide relevant reporting to internal team members

QUALIFICATIONS

* 2+ years application support or related experience
* Experience working in an environment that requires a high sense of urgency
* Embody Centro's "Raving Fan" ethic and are willing to go the extra mile to satisfy our customer' needs
* Ability to translate technical terms, definitions and processes to a non-technical business-focused audience
* Enjoy collaborating with engineering, product managers and customers to solve real business problems
* An understanding of the digital advertising space, trends and various technology offerings is preferred
* An understanding of web technologies and SaaS as well as exposure to application performance monitoring tools is a plus

Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.