Applications Analyst I
New York, NY

Job Description

Overview

Application Analyst

The Application Analyst reports to the Sr. Director, Technical Applications + Integration and is responsible for providing support, administration and maintenance to required ancillary/third party applications affecting client-side computing. This position will work collaboratively with technical and application support staff.

Specific responsibilities include:

* At the elbow support for mobile applications such as Epic Welcome, clinical workflows/applications on an iPhone, tablet deployments, etc.
* Acquire subject matter expertise necessary to support required ancillary/third party applications affecting client-side computing
* Responsible for the configuration and troubleshooting of integrated applications and peripherals, including single sign-on, secure messaging and other third party, ancillary systems
* Responds to emergency and after-hours issues
* Maintain and test processes related to business continuity
* Engage in capacity planning exercises to ensure adequate system resources
* Participate in the change control process for all planned application and technical activities
* Follow vendor and Epic best practices for hardware and software configuration
* Act as a liaison between technical and application team for all support related requirements.

QUALIFICATIONS

* Undergraduate degree
* Demonstrated ability to learn multiple new software applications and provide required support.
* More than 3 years' experience in vendor software configuration, support and troubleshooting
* More than 3 years' experience supporting desktop applications in a Windows environment.
* Knowledge and understanding of project management principles
* Ability to multitask in a fast-paced environment
* Ability to collaborate with diverse population of end users and IT application and technical support staff
* Detail oriented