Application Support Technician Transunion
Chicago, IL

Job Description

What We'll Bring:

Transunion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. We help >45,000 businesses manage risk, and 500 million consumers understand and manage credit.

Enterprise Applications Support (EAS) is charged with identifying initiatives to reduce organizational costs, triaging first level incidents, executing code deployments and service validations, and creating an even more exciting place for our associates to work.

As an Application Support Technician, you will provide daily operational support and maintenance across the enterprise.

What You'll Bring:

In this critical role, you will maintain operational readiness by working with the right facilities, hardware and software vendors to ensure timely incident resolution.

As an Application Support Technician, you'll need to manage multiple tasks simultaneously, with occasionally conflicting priorities. Key responsibilities include but, not limited to:

* Performs initial tier 1 troubleshooting techniques to resolve incidents, and escalate incidents using escalation procedures when appropriate
* Work with internal business units and vendors to perform root cause analysis for high impacting incidents
* Creating and maintaining processes and procedures used to reduced mean time to resolution
* Drive innovations on their team always looking for performance improvement
* Communicates status to associates, customers, and management via approved communication processes
* Ensure all services are running properly
* Participates in 7/24/365 shift rotation to include occasional holidays

Impact You'll Make:

An Application Support Technician will need solid Linux skills, ability to diagnose issues and communicate to various levels of management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:

Sr Technician, IT Support