Dignity Health, one of the nation's largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.
The Application Systems Analyst II provides application support for the user community. The analyst works on multiple functional applications and performs work that tends to be of moderate to high technological and clinical function complexity.
This Analyst II performs troubleshooting for moderate to high complex hardware, software and system problems for one or more software applications independently. Acts as subject matter expert for at least one application. May be assigned to one or more projects as a project team member.
Responsible for application support to the user community for functional area(s) and ensures reliability of the application. Responsibilities include but, may not be limited to the following:
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. May utilize previous experience to reach resolution and will contribute to knowledge management system(s).
Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.
Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.
Assists in the maintenance of knowledge management systems to capture knowledge and work processes.
Participates in the transition to operations functions of new modules, upgrades, fixes or new installations for functional area(s).
Assists in executing test plans for new application functionality from application/technical support perspective.
May provide input to task list for project estimates and resource plans.
Day to day interactions with user community and works collaboratively with Clinical and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management.
Understanding and adherence to policies and procedures. Contributes to new or modified policies.
Provides guidance, training and problem solving assistance to other team members.
TRAVEL REQUIRED:Moderate travel may be required: 0-25% during the normal course of business but may be required to travel more frequently during certain events.
Associates degree or technical institute degree/certificate or equivalent work experience.Requires 4-7 years experience working in IT as Application System Analyst.Requires 4-7 years of experience working on Ambulatory, Clinical, Financial or Revenue Cycle Applications.
Application Support ITIL
3-5 years experience working in the healthcare/medical environment preferred.
Problem solving and analytical skills
Excellent communication and interpersonal skills both written and verbal
Ability to relay technical information to non-technical user and elicit client's needs
Customer service skills
Experience working with 3rd party vendors
Attention to details
Worked on client server applications
Some knowledge of Windows servers
Basic knowledge of Databases and SQL.
Experience working with security applications will be a plus. This position supports a wide variety of application many of them in the physical security area - access control, infant security, CCTV, staff duress etc.
Moderate travel may be required: 0-25% during the normal course of business but may be required to travel more frequently during certain events.
About Dignity Health
Dignity Health is a health care provider.