Application Support Specialist
New York, NY

Job Description

The position entails overseeing the data base dictionary entries into the Department's Laboratory Information System including ICD9, person, client, location, part type, billing, and quick text among others.

The Application Support Specialist will be responsible for but not limited to the following:

1. Serve as a point person for users requiring assistance with or corrections to the system's daily operations including but not limited to amendments, addenda, billing, report changes post sign-out, patient merges, case deletions, and specimen moves.

2. Perform data base results retrievals for pathologists, residents and researchers via natural language searches.

3. Monitor, investigate, and resolve errors identified on daily edit logs and document internal errors for section supervisors to assess staff performance.

4. Monitor and report disruptions in interfaces between results systems and separate web portals, and web portal and office based EMR's.

5. Serve as a liaison between the Department and reporting systems, web portals, EMR and voice dictation companies. Assist with the execution of data security/encryption of PHI.

6. Assist senior management in the support of the bar coding and specimen tracking systems (AB&T). Train new users on Co-Path and AB&T. Will also support digital slide scanning.

7. Assist senior management with the maintenance, upgrades, and implementation of existing Laboratory information systems as well as other new systems.

8. Work closely with representatives from each area assigned to gather and review requirements and develop alternative solutions. May edit and create custom reports. Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant Requires a Bachelor's degree or equivalent in education, training and experience, plus two years of related experience. Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant Clinical/pathology laboratory experience and/or healthcare IT experience required.

Knowledge of Electronic Medical Records, registration, billing, transcription or other clinical ancillary systems utilized in hospitals and physician practices required.

Strong analytical and problem solving skills.

Strong written and verbal communication skills.

Must be able to think creatively, often finding multiple solutions to a single problem.

Attention to detail, ability to set priorities and meet deadlines a must. Special Instructions Preferred Qualifications Cerner, Sunquest, Copath or other LIS highly desireable. Essential Functions Additional Essential Functions (Limit to 3950 characters.) Special Indications

This position works with: There are no special indications for this position