Application Support Specialist
Washington, DC

Job Description

Application Support Specialist

Key Role:

Support all assigned tasks and work closely with functional and technical teams. Partner closely with the client, end user, and project team members to assess, assign, track, and follow-up on open system issues. Learn a work-flow based web application. Document, triage, and escalate any issues, including issue management, through the client's approved issue tracking system. Formulate and define systems scope and objective through research fact-finding combined with comprehension of applicable business systems and industry requirements. Analyze business and user needs, document requirements, and revise existing system logic difficulties, as necessary. Identify gaps in processes and document options on how to bridge gaps and improve processes as part of the change management process, including defining requirements, validating processes, reviewing diagrams, and performing documentation analysis.

Basic Qualifications:

* Experience supporting various aspects of agile IT software development
* Ability to interpret user stories and acceptance criteria
* Ability and willingness to cover hours of operation, with possibility of early/late shifts
* Ability to obtain a security clearance
* BA or BS degree

Additional Qualifications:

* Experience with Jira and ServiceNow
* Ability to work independently with minimal oversight

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information

We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change.