Job Directory Application Support Engineer

Application Support Engineer
Peapack, NJ

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Job Description

Location: Peapack, NJ Job Code: 193510 Posted: Jun 11, 2019 Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking an Application Support Engineer for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 19 Months Contract (High possibility for an extension)

Location: Peapack, NJ

Compensation: Market Rates

Role: Application Support Engineer

Primary Skills: MuleSoft

Role Description: The Application Support Engineer would need to have at least 4 years of experience. Manufacturing Execution Systems - In this role, you will provide support for applications.

Required Experience:

* Provide technical and functional support to applications (PMX, FTPS, FTPC)
* Knowledge on master recipe authoring, building blocks development, integration, and system configuration using FTPS MES system
* Exposure to common integration tools and transactions (ERP, Automation) using industry preferred tools and technologies (Middleware, MuleSoft, Webservices)
* Knowledge of S88 model, S95 mode, GxPs, GAMPS, 21CFR part 11 etc.
* Ability to trouble shoot and identify resolution during major events.
* Good knowledge of JavaScripting (pnuts) and relational database management (SQL) is strongly desirable
* Experience in L2 or L3 production support, supporting 24/7 manufacturing systems
* Knowledge of ITIL process (incident/problem/change management/service request)
* Ability to handle Red Team Calls, understand the business needs and come up with Continuous Improvements

Average Day in this Role:

* Provide day-to-day support to customer issues via defined incident and problem management guidelines
* Ensure continuous interaction with the customer to make sure that area of concern is addressed and worked upon for improved service levels
* Escalate/facilitate with Solution Team and Vendor for resolution to any faults/issues discovered within the system and background infrastructure, and for performing root cause analysis
* Monitor and respond to incoming and open tickets, alerts, and system health.
* Update status of unresolved tickets
* Collaborate with different teams in performing periodic maintenance, responding to planned/unplanned outage, and addressing system resolution
* Participate in other incident, problem, configuration, and knowledge management activities as required to support customer requests and cross-functional support teams

Main Duties/Responsibilities and Tools/Technology:

* Provide day-to-day support to customer issues via defined incident and problem management guidelines
* Ensure continuous interaction with the customer to make sure that area of concern is addressed and worked upon for improved service levels.
* Escalate/facilitate with Solution Team and Vendor for resolution to any faults/issues discovered within the system and background infrastructure, and for performing root cause analysis
* Monitor and respond to incoming and open tickets, alerts, and system health.
* Update status of unresolved tickets.
* Collaborate with different teams in performing periodic maintenance, responding to planned/unplanned outage, and addressing system resolution
* Participate in other incident processes, RFC process, ticket analytics, hypercare and other activities as required to support customer requests and cross-functional support teams.

FTPS/FTPC and tools used in the IT service management for application support

Industry experience is needed for this role. Industry experience enables efficiency and effectiveness in identifying and approaching problems, communicating issues, and addressing/implementing resolution steps.

Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 4 years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Prashant Negi

Recruiter Phone: 877.884.8834 (Ext: 2248)

Equal Employment Opportunity

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