Application Support Engineer
Rockville, MD

Job Description

Job Description

Application Support Engineer

We are seeking an Application Support Engineer to join our dynamic project team in maintaining enterprise grade software systems. The ideal candidate will provide technical application and end user support of web-based and thick client applications including the maintenance and monitoring of systems hosted in a high-availability infrastructure.

Responsibilities/Duties:

* Develop strong understanding of application requirements, implementation and support procedures
* Monitor and administer applications running in Windows and Unix environments by following SOPs
* Troubleshoot and resolve application runtime problems
* Identify the root cause of recurring problems and recommend remediation steps
* Participate in daily planning meetings using the Agile Kanban methodology
* Analyze complex application use problems raised by customers, assess scope of impact, identify options for problem resolution and act to resolve issues
* Interact with end users in understanding and resolving the issues
* Communicate status of outstanding issues to customers and ensure the ticketing system is updated with the most recent actions and status
* Assist users with configuration and troubleshooting of thick client applications installed on Windows desktops
* Configure and deploy applications
* Review application logs for errors, patterns and anomalies
* Conduct application health assessments to identify areas for improvement.
* Adhere to standard operating procedures for Release Management, Incident & Change Management
* Demonstrate continual process improvements by reviewing metrics and suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover
* Perform occasional work outside standard business hours as part of an on-call rotation.

Required Qualifications

Required Skills:

* 3+ years of experience providing IT customer support, incident and change management, customer relationship management, troubleshooting problems and triaging support tickets
* 3+ years of experience in IT server-side application administration
* Experience with Linux Windows server operating systems
* Demonstrated ability to troubleshoot runtime issues with complex software
* Proficient in Microsoft Windows operating system use
* Excellent interpersonal, communication, and written skills.

Education/Certification Requirements:

* Bachelor's Degree or equivalent years of experience

Clearance Requirements:

* U.S. Citizen or permanent resident and meet 3-year US residency requirement with the ability to attain a Public Trust clearance

Location: Rockville, MD

Desired Qualifications

Desired Skills:

* Experience administering Adobe ColdFusion, web application (Apache Tomcat, Oracle WebLogic, JBoss, Oracle HTTP Server), EMC Documentum, Informatica, Oracle suite (Oracle 12c, Forms, Reports, Internet Directory, Oracle Policy Automation), SAP Afaria, and/or SAS DataFlux application environments.
* Knowledge of Oracle Database including the ability to write complex SQL queries
* Experience with performance and monitoring tools for server-side and web-based applications

Salient CRGT is a leading provider of health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training-to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.

If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page.

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.