Job Directory Tyler Technologies Application Support Analyst
Tyler Technologies

Application Support Analyst Tyler Technologies
Plano, TX

Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.

Companies like Tyler Technologies
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About Tyler Technologies

Job Description

The Application Support Analyst is responsible for providing consulting and support services to clients and vendors for the purposes of building, implementing and maintaining integrations with the Odyssey File & Serve E-Filing Manager as well as other eSolutions owned software. Vendors include:

* EFSPs (E-Filing Service Providers)
* CMS Vendors (Court Clerk Case Management Systems)
* Courts
* County IT
* Other teams within Tyler

The incumbent must be available to work a shift between 7 AM and 7 PM, Monday thru Friday; additionally, works occasional after-hours or on-call shifts for support or scheduled installations. Although this is not a developer position, a software development background is helpful.

Location

Plano, Texas

Responsibilities

* Provides technical guidance to vendors regarding systems, networking, and security requirements.
* Provides API guidance to vendor analysts and developers seeking to build an integration.
* Participates in webinars and meetings with vendors.
* Supports and diagnoses support incidents.
* Reports on vendor status and associated roadblocks or risks.
* Performs vendor certifications.
* Reviews API documentation.
* Produces internal support documentation as needed.
* Deploys and configures eSolutions owned software within Tyler and Tyler Courts customer environments.
* Provides outage response/troubleshooting for the Odyssey Translation Bridge, Odyssey Portal and other eSolutions software.
* Works with internal and external customers on resolving complex technical issues.
* Works with filer and clerk reviewer support staff on analysis, diagnostics and resolution of issues.
* Provides after-hours installation and outage response/troubleshooting as needed.
* Perform other job-related duties and responsibilities as may be assigned from time to time.
* 0-5% business travel

Qualifications

* BS/BA degree in related field or equivalent experience is required
* Demonstrated knowledge of software development practices, computer science theory, and understanding of relevant technologies.
* Professional work experience with the following technologies:
* Highly Preferred
* Working knowledge of networking and related infrastructure
* SQL
* XML/XSD


* Preferred
* API experience
* SOAP Web Services/SoapUI
* Microsoft (preferred) or Linux administration


* Desired
* Scripting
* Programming




* 2-4 years' experience working in a customer-facing role.
* Ability to work well both independently and within a team environment.
* Excellent written and verbal communication skills with the ability to communicate with all levels of technical and business knowledge.
* Self-starter requiring minimal supervision.
* Fast learner of new tools and technologies.
* Ability to maintain good working relationships with developers, project managers, quality assurance analysts, clients, client representatives, and product owners.

Tyler is subject to regulations, guidelines and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

About Tyler Technologies

Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.

Headquarters
Size
5368 employees
Tyler Technologies

5101 Tennyson Pkwy

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.