Application Support Analyst (Data Solutions)
Allen, TX

Job Description

Symitar, a Jack Henry & Associates brand, is currently looking for a motivated Application Support Analyst with a passion for satisfying our customers. An ideal candidate will have the drive to put our customers first along with the technical and troubleshooting knowhow to resolve complex problems in unique environments. Become an integral member of an existing diverse and talented team that drives customer perception and engages with our design and production teams to continually improve our products and processes. If this sounds like an exciting challenge, then we want to speak with you.

MINIMUM QUALIFICATIONS

* Minimum of 18 months experience in applications analysis, software implementation or a technical support role.
* Must have experience in customer support.
* May be required to travel up to 25%

PREFERRED QUALIFICATIONS

* Associate's or Bachelor's degree.
* Knowledge and experience with Microsoft SQL Server and associated components (SSAS, SSIS, SSRS) preferred.
* Experience providing technical support or analysis in a windows environment.
* Prior work experience within the financial services industry, preferably credit unions.
* Ability to manage multiple priorities.
* Previous Episys experience.
* Computer skills with knowledge of applications including Microsoft Office Suite. General knowledge of information systems.

ESSENTIAL FUNCTIONS

* Analyzes the customer's existing products/processes and consults with customer to map existing system to the JHA product.
* Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
* Oversees/performs system set-up for customer (i.e., Performs system configuration, task scheduling, and software process troubleshooting to ensure smooth system operations).
* Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
* Communicates the customer's needs/expectations by working with other team members, product management and software development teams.
* Maintains effective communication with customer throughout entire project/case.
* Monitors customer issues, ensuring they are resolved or are forwarded to the appropriate personnel.
* Maintains customer issue list by application along with common troubleshooting techniques and solutions.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

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