Facebook's Enterprise Collaboration team is responsible for the productivity of Facebook Employees. The team is seeking an experienced, insightful, forward-thinking Application Manager to identify, design and implement efficient and effective solutions. This role will be focusing on the Google Cloud suite of products to meet the demands of the workforce.
As a valued member of the Enterprise organization, this person will focus on all aspects of our collaboration tools suite, including real time document collaboration, document storage, Project Management and other tools used to improve information collaboration. This is a full-time position based in our Fremont office.
* Determine the best available products to use for the employee population for their specific use cases, based on competitive analysis and consultation with internal stakeholders (security, legal etc.)
Collect internal requirements from various teams and work to find the right solutions. Narrow down to a specific vendor/solution and work with Purchasing to finalize the contract
Analyze users issues and report on bugs and architect solutions that will fit the Facebook infrastructure
Project manage the internal deployment of tools including: roll-out strategy, communication plan, training and enablement of internal teams, marketing of new features and capabilities
Create dashboards using existing internal tools to understand adoption and feature usage which will lead to roadmap decisions
Collaborate with internal security teams to make sure all applications meet our security guidelines
Work with internal engineers to build integrations with these collaboration tools and Facebook products to streamline workflows
Work to migrate off declining tools, manage communication and process for migration
Work with the internal helpdesk team to ensure they are aware of product issues and they are working with the vendors to remediate those issues. Train the helpdesk to respond to issues correctly
Be the subject matter expert for all features of the applications we support, be on top of new features and functionality and evangelize to users
* Bachelor's Degree
5+ years experience working with end users to find and build productivity solutions
5+ years experience in Application Management, Solutions Architecture or equivalent
4+ years experience designing and implementing solutions in the collaboration applications space
3+ years experience managing collaboration tools with Google cloud and G-suite in an environment with more than 5,000 users
2+ years experience creating and defining dashboards and tracking product metrics using tools like Tableau, Power BI or internal BI tools
* Bachelor's Degree in Computer Science, Business, Info Systems or Data Science
3+ years experience Outlook, SharePoint, Microsoft 365, Quip, Workplace, Slack, Dropbox, Asana or any other Project Management tool in an Enterprise environment
Communication and leadership skills to be able to work with users across teams and functions and to communicate to the entire company
Demonstrated project management skills to bring large projects to fruition
Experience working with minimal daily guidance
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