FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! Job Summary Job Description Role: Application Support (Linux) Engineer The Opportunity "The Application Support Engineer will have a key role in coordinating system and application issues with customers and internal account management teams. The primary responsibility will be to provide strong technical operational support of FICO's CCS platform, production applications and production environment. Support will focus on diagnosis of problems and assessment of both internal and external (customer) impact following any kind of incident. Additional emphasis will be placed on oversight of the Applications' coordinated movement through each client facing environment into production. The Application Support Team work a staggered work week 5 on, 2 off model to provide Follow-The-Sun 24x7 support. Although based in San Diego, this role will cover the Eastern Timezone, therefore starting at 7:00 AM PST." - Product Support (CCS), Senior Manager What You'll Contribute Gain a thorough understanding of the FICO CCS system architecture to be able to provide second and third tier support for customer issues, either in production or in User Acceptance Testing. Work with the Network Operations Centre (NOC) and various other support teams to quickly diagnose and resolve issues as they arise. Work with client account teams to ensure that customer issues are addressed, communicated as necessary and that incident reports are made available in a timely fashion. Manage incident data to ensure that incident tickets are kept up-to-date, are closed when completed and to provide management with incident summary data as required. Production systems support: Provide systems support relating to FICO CCS's platforms, databases, network and applications. On-Call Support: The majority of coverage will be provided via working hours in a Follow-The-Sun approach, however, on-call support will be required occasionally such as holidays and other possible gaps in coverage. What We're Seeking Bachelors Degree in Computer Science, Engineering, or other related field. Professional experience in Application Support, Systems Administration and working with Linux infrastructure. Professional experience in Linux administration (preferably RedHat), shell scripting, MySQL or equivalent, basic TCP/IP troubleshooting, Linux system performance troubleshooting, basic knowledge of Java VM (install and config), DNS Concepts and Practice, familiarity with SSL and certificates. Self-starter attitude and ability to handle work unaided. Experience working in a production operational support environment, Problem and incident diagnosis and resolution, Excellent team-player & communications, able to work internally and with clients, Ability to work unaided. Comfortable with working hours: 7AM-4PM (approximately). Preferred Skills: Hands-on operations experience, systems & software Familiarity with CTI (Computer Telephony Interface) systems. Familiarity with networking infrastructure (switches, routers, firewalls). Apache and Tomcat configuration. AWS Concepts and understanding. Our Offer to You A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make a difference by leveraging your unique strengths. Highly competitive compensation and rewards. Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring - 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world. Fraud Detection and Security - 2.6+ billion payment cards globally are protected by FICO fraud systems. Lending - 3/4 of US mortgages are approved using the FICO Score. Anti-Money Laundering - our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfill your potential at www.fico.com/Careers FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
FICO develops analytic, software, and data management products and services that enable businesses to automate, enhance, and connect decisions.