Application Engineer Amazon
Seattle, WA

Job Description

Kindle has revolutionized the way the world reads. From the very beginning, the Digital Bookstore team has played a pivotal role in this revolution, enabling customers to smoothly browse, research, and procure content specific to their needs and interests. We now support customized shopping experiences for eBook customers on eight generations of Kindle e-ink and Fire devices, as well as third party tablets, smartphones, and computers; and we deliver this experience in over a dozen countries.

Digital Application Engineering (AE) team is a key component of Digital Book Store with the following Charter

* AE is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
* Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
* Support engineering and troubleshooting on issues related to the digital platform services and content for various products
* Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements
* Production Builds, Tools, and Configuration Management for software product releases and successful deployments.

Role Definition This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

* Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
* Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
* Read and understand complex application code and make code fixes to resolve support issues
* Software deployment support in staging and production environments.
* Develop tools to aid operations and maintenance.
* System and Support status reporting.
* Ownership of one or more Digital products or components.
* Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
* Work with Seattle engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
* Leading and Managing

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation