Provides application implementation support, technical guidance, and serves as primary resolution point for all issues regarding assigned applications. May include, but not limited to Sunquest, CoPath, Blood Bank and Epic EHR. Works collaboratively with end-users to understand workflows and develop system support. Works in conjunction with the L.I.S. Manager in preparing, reviewing and revising LIS procedures and policies. Maintains and compiles CAP and other accreditation agencies standards. Performs related tasks to remain in compliance with CAP, JCAHO, AABB, and HIPPA reulations. Monitors instrument interface status. May act as a resource to department managers for 3rd party systems issues related to Sunquest lab system integration. Able to perform project management responsibilities for one or more assignments.
Responsibilities Provides application implementation support, technical guidance, and serves as primary resolution point for all issues regarding assigned applications. Works with complex workflows or workgroups, demonstrating knowledge of integrated workflows and applications and problem analysis to provide system solutions for organizational needs. Works collaboratively with end-users to understand workflows and develop system support, including analysis of business needs and user needs, translation into proper system requirement specifications and documentation of requirements. Manages small to medium-sized assigned projects or particular phases of a larger projects, with minimal supervision. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports. Provides data transfer, access and manipulation of aggregate and comparative data. Provides assistance with system selection, system maintenance/upgrade and implementation, including system definition, build, testing and conversion planning and interfaces. Develops and monitors testing scenarios and methodologies to demonstrate system effectiveness. Prepares and maintains documentation on testing plans. Participates in completion of user documentation and training procedures. Evaluates system utilization and performance. Participates in system optimization. Guides and advises less-experienced application analysts. Adheres to HIPAA regulations for transactions, security and confidentiality. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Qualifications Bachelor's Degree in Information Technology or Health Care field with related training is required. A combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Minimally 5 or more years experience in Sunquest lab system related support/management responsibilities. Minimum four years experience installing/supporting applications and systems analysis/design and integration/design. Experience in a healthcare related field preferred. Experience in modality integration including DICOM, HL7 interfaces and workstation technical support is necessary for ancillary department assignment. Working knowledge of personal computers and Microsoft Windows OS and applications. Excellent facilitation and project management skills. Ability to manage assigned projects to specified budget and time line with minimal supervision. Must be able to prioritize, organize and assess work in order to meet aggressive deadlines and cope in fast-paced environment. Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Demonstrated ability to analyze problems and clearly articulate potential solutions. Competent to work at the highest technical level of most phases of system analysis, while able to consider business implications of the application of technology to the current and future business environment. Excellent customer service and interpersonal skills. Capable of working in a diverse, multi-disciplinary team and interacting with all levels of the organization. Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.
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