Analyst, Community Support
West Hollywood, CA

Job Description

Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive-and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Community Support Analyst to help us investigate bugs, handle refund requests and escalated tickets. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

* Handle escalated technical support emails, refunds, and help improve the Tinder experience
* Investigate bugs and work with Engineering to help them resolve issues
* Analyze and escalate new user questions, issues, or concerns
* Collect user feedback on new product and feature rollouts
* Work closely with the rest of the community team and outsourced support team and engineering
* PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week

We're looking for:

* Minimum of 1+ years in a similar role
* Basic knowledge of Zendesk
* Tech savvy
* Ability to understand and summarize complex technical cases quickly
* Superior analytical skills and excellent judgement
* Ability to multitask, keep up with large volumes of emails in a fast-paced environment
* Superior time management and prioritization skills
* Quick learner
* Team player
* Extreme attention to details
* Passion for helping people
* Ability to use critical thinking and logic to isolate and resolve issues
* Bachelor degree or higher

As part of our team, you'll enjoy: