Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive-and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Community Support Analyst to help us investigate bugs, handle refund requests and escalated tickets. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.
In this role you will:
* Handle escalated technical support emails, refunds, and help improve the Tinder experience * Investigate bugs and work with Engineering to help them resolve issues * Analyze and escalate new user questions, issues, or concerns * Collect user feedback on new product and feature rollouts * Work closely with the rest of the community team and outsourced support team and engineering * PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week
We're looking for:
* Minimum of 1+ years in a similar role * Basic knowledge of Zendesk * Tech savvy * Ability to understand and summarize complex technical cases quickly * Superior analytical skills and excellent judgement * Ability to multitask, keep up with large volumes of emails in a fast-paced environment * Superior time management and prioritization skills * Quick learner * Team player * Extreme attention to details * Passion for helping people * Ability to use critical thinking and logic to isolate and resolve issues * Bachelor degree or higher
As part of our team, you'll enjoy:
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