Job Directory Bank Of New York Mellon Analyst, Client Service
Bank Of New York Mellon

Analyst, Client Service Bank Of New York Mellon
Jersey City, NJ

BNY Mellon is an investments company which provides investment management, investment services and wealth management.

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About Bank Of New York Mellon

Job Description

Client Service - IC1 Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a general understanding of broader BNY Mellon services and offerings. Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Tracks information related to general client issues and needs to support business development efforts. Participates in internal activities and initiatives designed to improve the client experience. No direct reports. Supports a selected number of client accounts of limited complexity. Qualifications Bachelors degree or the equivalent combination of education and experience is required. 0-3 years of total work experience preferred. Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.

Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City

Internal Jobcode: 70106

Job: Customer/Client Service

Organization: Pershing Domestic-HR06431

Requisition Number: 1908480

About Bank Of New York Mellon

BNY Mellon is an investments company which provides investment management, investment services and wealth management.

Headquarters
Bank Of New York Mellon
Size
51300 employees
Bank Of New York Mellon

225 Liberty St

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