Job Directory Agile Manager

Agile Manager
Austin, TX

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Job Description

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.

Netspend is seeking an Agile Manager that will be responsible for attending to the environment, culture and people within an agile delivery system to foster personal development, professional development, and strong team performance. The successful candidate will have experience as a servant leader whose passion is to enable software engineers to excel at their craft and deliver value in an agile team environment. The Agile Manager's focus is process and people leadership and will not have delivery nor schedule responsibilities. This position requires strong communication, collaboration, and leadership skills combined with experience in complex software development organizations.

Key responsibilities:

* Remove blocks that the team is not able to resolve by themselves. While the Scrum Master does this daily, the Agile Manager will need to focus on removing more systemic or company-wide blocks. These are often the most vexing problems in the organization, and will require management's influence, authority, and budget to overcome.
* Assist in the recruitment and hiring of new team-members (with the active involvement and input of the existing team-members)
* Provide support and assistance to teams and their Scrum masters with prompt and proactive removal of impediments that are harming teams' ability to be productive.
* Actively support Scrum masters' efforts to protect teams from disturbance, disruption, or outside interference.
* Coordinate the efforts of Software Development Communities of Practice by building backlogs of improvements and best practices to be shared and worked across the organization. Lead positive change across the organization
* Have a strategic view of their functional area and evaluate how well current skills and knowledge match future needs.
* Provide mentorship and career development advice and guidance to team-members. This mentorship should include technical mentorship, as well as soft-skills and other aspects of being effective and successful in an agile development organization.
* Plan and manage skills development and training for team-members. Think carefully about areas where their skills need greatest development, or where the most opportunity for improvement exists; work with the person to identify appropriate training; and obtain budget and time allowance to complete it.
* Stay up to date on industry news. Be knowledgeable about developments from our company, our competitors, and our largest customers, including financial performance, market share, product roadmap, and overall business strategy.
* Assist in financial planning and budgeting for teams, including anticipating future people requirements, time logging, project capitalization, skills development and training needs, tools and technologies required, hardware, travel, and any other resources that people will require.
* Provide performance feedback and complete performance evaluations for team-members. Informal performance feedback should be provided on a frequent basis, and should include feedback from fellow team-members. Feedback should be focused on recognition for achievement, and opportunities for growth.


* Experience within an IT software development organization with process design development exposure
* Maturity and experience to be a direct report to VP of Development
* Current and relevant people management experience that should include team member skills development and the ability to provide coaching/mentoring to Development team members
* Leading and coaching teams through an agile transformation is highly desirable
* An ability to thrive in an uncertain environment and to adapt change. This is a role that you will help define and grow over time
* Proven experience defining and creating processes that streamline the people-centered value chain in software development
* Strong communication skills and the demonstrated ability to affect departmental direction and impact goals
* Experience in recruiting and retaining talent in a competitive market
* Vision for big picture design, process improvements, and influencing change at the team member level
* As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

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US Applicants:

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

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