Advisor, Operations and Technology Aarp
Washington, DC

Job Description

Business Unit Description

AARP Driver Safety first launched in 1979 as the "55 Alive" program to help to keep older drivers independent, safe and confident while on the road. Today, it offers a number of educational programs including its flagship program-the nation's largest driving refresher course designed for drivers age 50 and older. Since the program's inception, more than 16 million participants have completed the course.

Summary

Manages complex, challenging issues that require knowledge and application of industry standards and practices for finance and technology. Exercises independent judgment within generally defined procedures and practices to direct work teams and staff and make recommendations on how to address operational, financial, and technology issues and opportunities. Works on opportunities across the Association that requires analysis of data, trends, and research. Requires ability to conceptualize unique solutions for diverse technology problems.

Responsibilities

1. Develop and implement strategies and tools that improve operations of Driver Safety's programs which span a complex organization consisting of AARP Driver Safety staff, 5,000 local Volunteers and 10,000 local host partner organizations nationwide.

2. Oversee and manage Driver Safety systems and procedures to ensure proper working status and usability for Volunteers and staff. Creates and maintains Volunteer and states structure and manages system-wide problems and improvements.

3. Negotiate with internal and external partners including software vendors, AARP IT, and AARP web development to integrate Driver Safety needs with technical solutions and standards that advance desired outcomes for Driver Safety programs.

4. Integrate Driver Safety's Volunteer engagement strategy with digital tools used by Volunteers and staff to ensure the business exceeds AARP Dashboard goals.

5. Conduct an ongoing environmental scan of internal and external best practices to identify and develop solutions to emerging business needs and existing or required platforms to ensure timely development of appropriate IT solutions.

6. Interpret and translate business needs and technical solutions between management, IT, DSM, contractors, and third party vendor 'software as a solution' providers to ensure IT network and platforms are adequate and compatible with available IT network and platforms.

7. Direct the development and management of emerging technology projects. Must be knowledgeable of the System Development Lifecycle.

8. Develop and implement initiatives that support our fulfillment operation with an enterprise vendor and ensures all Volunteers receive necessary materials in an automated and timely manner.

9. Identify and assist Driver Safety management team with oversight of operating infrastructure, including compliance objectives, appeals/grievance processes, order/fulfillment of product, and customer/member satisfaction.

10. Ensure that operations, systems, and business processes are Volunteer/participant-oriented, cost-effective, and contribute to the Driver Safety metrics and regulatory compliance requirements.

Requirements

1. Completion of a Bachelor's or an equivalent in a related discipline with 5 years of business development experience in managing complex projects, budgets, technology contracts and IT.

2. Ability to develop, analyze, and manage complex statistical data and complex technology projects to achieve project goals and targets and meet deadlines.

3. Demonstrated ability to develop, execute and manage information technology strategies and innovations.

4. Demonstrates a strong knowledge of technology platforms.

5. Experience with complex, national non-profit programs highly desirable.

6. Ability to manage multiple tasks simultaneously within a continually changing environment.

7. Demonstrated project management and people management skills. Demonstrated experience in collaborating effectively with internal and external entities to achieve maximum success. Demonstrated ability to develop and deliver on metrics for measuring success in key initiatives.

8. Requires superior written and oral communication skills and excellent interpersonal, problem solving, and partnership development skills and ability to work in a team environment.

9. Demonstrates AARP Values in all interactions.

10. Ability and willingness to travel.

Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.