Job Directory Fortinet Advanced Services Engineer (AMCS554)

Advanced Services Engineer (AMCS554) Fortinet
Plano, TX

Fortinet is a provider of network security appliances and unified threat management (UTM).

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About Fortinet

Job Description

Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 310,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at, the Fortinet Blog or FortiGuard Labs



Texas [TX]

United States [US]

Advanced Services Engineer (AMCS554)

Req #

Job Status
Full Time Regular

Functional Area
Customer Service

Position Overview
Objective:In this very technical, and highly visible role, you will be the primary technical contact delivering managed technical support for premium customers.Responsibilities:· Collection, analysis and change recommendations of configuration information· Collection and analysis of customer network information· Collection and analysis of packet trace information· Recommend actions based on analysis· Installation and configuration assistance· Reproduction of customer environments on lab equipment· Follow up technical cases and manage the right expectation until the closure of the cases· Conduct status conference calls with customers to report status of open issues and projects.· Conduct bi-annual service reviews for your managed accounts. · Work closely and provide direct technical email and phone support to our customers in the America's Region (Canada, US)· Analysis of support request, completion of requests for information and documentation.· Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. Required Skills Must possess strong network security and routing experience.Exceptional customer service orientation and strong communication skills.MS Word, PowerPoint and Excel skills. Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications. Also prefer candidates with scripting and Windows server app experience. #LI-CP1

Accommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of for assistance. EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Fortinet participates in E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records

About Fortinet

Fortinet is a provider of network security appliances and unified threat management (UTM).

10000 employees

899 kifer road

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