Activation Specialist
Boston, MA

Job Description

About Paysafe Group

Paysafe Group (Paysafe) is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing and online cash solutions.

With over 20 years of online payment experience, an annualized transactional volume of over US $80 billion, and approximately 3,000 employees located in 12+ global locations, Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Position Summary:

Based in our Boston, MA (Charlestown) office, the Activations Specialist is a key member of the sales operations team and the overarching direct sales organization. The primary function of this role is to make outbound calls to recently sold merchant accounts (clients) to provide support to the client with their hardware/software, walk them through a test transaction and ensure that the account is activated and ready to process. He/she will focus on supporting the client through their possible installation and activation and must be technically adept and have superlative communications and client services skills.

The Activations Specialist will support the activations of a wide range of products from point-of-sale solutions to hardware terminals to gateway and mobile payment solutions. This individual will be held accountable to core metrics designed to support organization and prioritization of key tasks and duties.

Key Responsibilities

* Make outbound calls, according to prioritization, to new merchants (clients) to assist them with the set-up and activation of their payment acceptance solution
* Engage with clients and ensure that they are supported throughout the activation process; clear, supportive communication and follow-up is key
* Schedule appointments with clients, based on their availability; mindful of pre-set appointments and achievement of 100% on-time engagement
* Track all activities in iPayment's customer relationship management (CRM) system
* Manage daily calendar of calls, follow-ups and other tasks
* Research and follow-up on any missing/non-delivered hardware
* Maintain knowledge and understanding of various POS system's including functionality and troubleshooting through continued research and education.
* Provide consistent and accurate information to our merchant customers
* Maintain a courteous, helpful and professional manner with both internal and external clients
* Must understand and comply with company and department policies and procedures