Account Specialist - Irving, TX
Irving, TX

Job Description

Responsibilities

* Responding to inbound phone calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
* Thoroughly documenting all calls/emails in a ticketing system.
* Required to be customer focused and maintain a Customer Satisfaction Survey average of 9.1 /10 or higher.

Desired Background

* 1+ years customer service experience; call center preferable.
* Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Experience with SAP and Sales Force a plus.
* Detail-oriented with good follow-through and organizational skills.
* Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
* Strong communication skills, both spoken and written.
* Technical background is a plus.

EOE M/F/Veterans/Disabled