Account Coordinator
Frisco, TX

Job Description

The Account Coordinator provides key customer support in the Program Management department through support of the Services and Senior Services Managers as follows:

ESSENTIAL DUTIES AND RESPONSIBILITIES :

* Manages full Account set-up including changes, moves, and Bulkload activities into Cardlink, Columbus Data and Wennsoft.
* Provides support for Customer Escalations on specific service issues, including researching and responding to the Customer Request.
* Provides reporting support by generating reporting from UFDM for monthly reporting.
* Enter Move/Add/Change activities for a specific portfolio of customers and maintain all related Wennsoft tickets including machine/signage/surround/re-branding rollouts, cash load/pull and ongoing maintenance.
* Enter and set up all data for set up, modification, or changes to all National and Mid-Market Customers into Cardlink, Core and Columbus Data.
* Support Projects for Customers by entering the applicable data into Cardlink, Wennsoft or Columbus Data for processing
* Support Customer Service Inquiries by researching and responding to email requests from Customers
* Provide Additional Reporting for Customers as Required utilizing the Data Mart for Analysis

SYSTEMS INVOLVED:

* CORE
* Wennsoft
* Doc-link
* Microsoft Office Suite
* CardLink
* Oracle
* UFDM
* Terminal Monitoring
* Columbus Data Systems
* ADP Self Service Portal

EDUCATION and/or EXPERIENCE

* High school diploma or equivalent required.
* 0-2 years business or operations experience preferred
* Very strong computer skills.
* Hands-on self-starter with the ability to effectively follow difficult issues to resolution.
* Ability to handle a moderate degree of stress.
* Ability to work some overtime will be required.
* Must have excellent communication skills, both written and oral.
* Solid proficiency in Microsoft Office applications, especially advanced functions of Excel.
* Ability & willingness to learn new computer software applications as required for the job
* Exceptional organizational and time management skills with great attention to detail.
* Ability to quickly respond, prioritize and act amid multiple, conflicting demands.
* Must be able to successfully pass all applicable background screening tests.

About Cardtronics

EOE/Minorities/Females/Vet/Disability

Location: U.S. in Frisco, TX