Job Description :
Responsible for post-sales account management for an assigned base of business customers ranging in size from small to Fortune 500. Partner with sales teams to build customer relationships to promote new business opportunities and prevent customer churn. Supports business customer's accounts through account maintenance, research, retention, account growth, accounts receivables, complex billing research, complex/customer reporting for customers, credits/adjustments, and equipment/service orders. Additional responsibilities include provisioning new services, tier one tech support, promoting self-serve utilization, maintaining contractual requirements, handling customer escalations and providing status to external and internal personnel. Escalation Management via quality customer relationships and the ability to deescalate customer situations. Works primarily with customer account holders, sales, internal teams and field support; however may also interact with end-users and/or other groups on special projects.
Demonstrates Excellent written and verbal skills
* High school diploma or equivalent
* Two years experience operating a computer in a Windows based environment
* Bachelor's Degree
* Two years experience in a customer facing environment
* Two years experience and/or technical education/training troubleshooting computer hardware, mobile phones, or other electronic devices
* Two years working with/in billing, data applications, data services and network performance
* One year experience working Sprint's products and services
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.
Equal Opportunity Employer/Disability/Protected Veterans.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued. Sprint reviews applications for employment without regard to the applicant's race, religion, color, creed, gender/sex, gender identity, national origin, genetic information, ancestry, age, citizenship, marital status, sexual orientation, protected veteran status, disability or any other classification protected by Federal, state or local law. Sprint is a background screening, drug-free workplace.
Equal Opportunity Employer/Disability/Protected Veterans
If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to firstname.lastname@example.org or by faxing your request to 913-523-9980.
"Applicants have rights under Federal Employment Laws" Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia's Fair Change Hiring Law Poster.