Veyring is an early stage start up with the ambitious goal of changing the way business communicate with their customers. As Founder, I have alot of experience of enterprise comms services and have seen how little they have changed over the last 20 years, and the opportunity to bring a fresh new proposition to the market.
Nowadays customers expect to be able to communicate with businesses not just with voice, but also with messaging and via the web. The idea behind Veyring is to blend customer interactions – voice, chat, SMS, social media – onto a single customer defined page, enabling sales and support agents to more easily process a single customer conversation spread across multiple channels, thereby improving the customer experience.
Veyring does this through team collaboration and workflow, sharing notes and tasks around each interaction, in order to provide a faster, more efficient customer response via the most appropriate channel.
Through integration with business apps (such as Salesforce and Slack), events and notifications can be seamlessly updated without requiring manual updates to multiple apps via multiple interfaces.
From a technology viewpoint, Veyring uses webRTC as its core, which will be the foundation of communication services in the coming years. Therefore working at Veyring provides an exciting opportunity to work in a business that will fundamentally change the business communications landscape, as well as getting exposed to a ground changing new technology.