Ticketer

Our Story

It all started in 2009, when John, our CEO, found that operators weren’t head over heels about their ticketing machines. John believed it was time to revolutionise ticketing, to use cloud technology to make things simple for the operator.

Now Ticketer is the UK’s largest ETM supplier outside London, with ticketing machines on buses across the UK, from Cornwall to the Hebrides. And it’s not just buses. In fact, there are Ticketer software and devices on every form of public transport, including trams, trains, hovercraft, and horse trams. Yes, horse trams.

Whatever the size of fleet, whatever the form of public transport, we’re by the side of operators, keeping their businesses moving forward through our innovative public transportation technology.

Our mission is to make public transport personal. Because, for operators, and passengers, it is. It’s getting someone to work without stress, or home in time for tea, and making it so easy they’ll always use public transport. We’d love you to get on board.

Our Environment

We've created a product that’s reshaping our industry, and now we’re looking for excellent people who love technical challenges to join us as we take it to the next level! Our environment is dynamic and agile, Flexible, low bureaucracy, hands-on, collaborative, pragmatic; with the opportunity to get involved in all technical areas.

Our Values

• For the good of the industry - We are obsessed with continuously improving and innovating in order to make public transport better.
• Product that are perfect for purpose - When we develop our technology we have a saying 'perfect for purpose' that means it’s innovative technology, but it works in the real world without you having to be a techie. It’s built to be reliable and easy to use for drivers and operators, because the most sophisticated tech should feel simple.
• To be a tech company with old-fashioned values - We’re future facing but we do things with a nod to the past. You’ll see it in the way we stick to our word, and do things for the right reason (even if that doesn’t put cash in our pocket)!

What’s it like to be an Engineer at Ticketer?

We’re constantly innovating to help give our customers the edge. The engineering team is tackling some of the most interesting and demanding engineering problems of modern software development, including:

• High scale - It took the seven years to process the first billion tickets, we’re midway through completing our next billion in less than 12 months.
• Micro-services - We’re embracing a micro-service architecture and looking to tools like Docker and Kubernetes as we strive to continually improve our development and deployment story.
• IOT - We have tens of thousands of ticketing machines out there in the field in constant communication with our servers.
• Real-time processing - We publish a number of real-time feeds (we can even influence traffic light systems to help keep public transport on time) and have our events processing pipeline remain low latency.
• Resilient systems - We’re critical infrastructure for our customers, we take building a resilient, self-healing infrastructure very seriously.
• Big data - We’re have massive amounts of data about, unlocking this is key to helping our customers be more successful and improving public transport for everyone.
• Cloud based - We’re migrating to the cloud to help us scale more quickly.
• Defining standards - We’re helping to defining various standards in our industry (such as data formats) in coordination with the Department for Transport.

What's it like to be part of the Engineering Team at Ticketer?

The engineering team is still small, around 20 people, though we punch way above our weight. Ticketer’s hit that rare sweet spot: a small, super smart and highly agile team combined with the resources and backing that comes from a proven product – meaning we can move fast and think big. We pride ourselves of having a low bureaucracy, hands on, collaborative and pragmatic culture. If you like being on the cutting edge, making an impact, and actually seeing your systems in the real world, you’ll love being in this team.