SupportLogic is an "Intelligent Support Platform"™ built on AI and NLP to help organizations reduce customer escalations, prioritize work and drive operational efficiency.

Founded 2016
16-50 employees
  • Analytics & Business Information
  • Information Systems
  • Headquarters address
    2880 Stevens Creek Blvd San Jose, CA 95128

    We dream in years, plan in months and ship in days. Our culture is honest, fast paced, collaborative and very down to earth. We are a distributed team spanning over seven timezones.

    We are passionate about the technical support space and machine learning. We enjoy hanging out with each other outside of work as much as we do working together.

    About SupportLogic

    We are a well-funded startup with investments from top tier investors in Silicon Valley. Privileged to help customers who are big fans of our product and proud of our healthy renewal rates.

    SupportLogic is an Intelligent Support Platform™ that leverages natural language processing (NLP) and machine learning (ML) to empower businesses to improve their customer relationships, products, and operations. SupportLogic provides an abstraction layer for conventional ticketing systems (Systems of Record) such as SalesForce Service Cloud, Zendesk, JIRA, Dynamics and continuously analyzes the content of the ticketing system to provide intelligent recommendations and actionable insights in a timely fashion.

    Tech stack

    Python, REST API, SQL, React, Machine Learning, Natural Language Processing (NLP), ETL, Databases, Data Modeling


    Compensation and retirement

    Stock Options
    401k plan
    401k matching
    Commuter assistance plans

    Health and wellness

    Insurance (Health)
    Insurance (Dental)
    Insurance (Vision)
    Insurance (Life)
    Insurance (Disability)
    EAP (Employee Assistance Program)
    Fitness reimbursement

    Vacation and time off

    Paid time off
    Unlimited time off
    Paid holidays
    Flexible working hours
    Work from home flexibility
    Maternity benefits
    Paternity benefits

    Personal development

    Tuition reimbursement
    Job training
    Conferences reimbursement

    Values and quality of life

    Diversity program
    Accessible via public transportation
    Employee groups and committees
    Snacks and beverages
    Company activities
    SupportLogic - Company Photo
    SupportLogic - Company Photo
    SupportLogic - Company Photo
    SupportLogic - Company Photo