Semafone was founded in 2009 by a team of experienced contact centre professionals with the aim of resolving the PCI compliance challenges faced by the industry. Today, our senior team includes some of the UK’s most experienced figures in outsourcing, security and compliance for contact centres.
We are growing internationally. Our client base now spans 14 countries in five continents and covers a wide range of industry sectors including financial services, media, retail, utilities, travel and tourism and the public sector. Our customers include Sky, Aviva Canada, TalkTalk, Nespresso, The Caravan Club, Yorkshire Water and Virgin Holidays.
In order to support our markets we have established long-term partnerships across the UK and globally with many of the payment card industry’s key players including Gamma, Sabio and Interactive Intelligence. BT offers a hosted version of Semafone’s technology – BT Secure Contact.
We are well funded by major investors including Octopus Investments and BGF (Business Growth Fund) and hold all four of the leading secure payment accreditations: ISO 27001, PA DSS, PCI-DSS Level 1 Service Provider and the official Visa Merchant listing. We also hold patents for our technology in the US and the UK, for which we have issued licences to a number of partners.
Semafone has won numerous awards and in 2015 the company was recognised for its export growth by being selected for The Sunday Times SME Export Track 100 list. We also received the customer choice award for Best Call Centre Solution at the CNP awards in the USA.
As a company that cares enormously about its employees and our team ethos, Semafone encourages part time working as well as volunteering and charity fundraising activities. CFO Katherine Grover was named in the Timewise 2014 Power Part Time list, a roll call of 50 powerful UK executives who all work part time or flexibly.
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