For modern commerce brands striving for customer love, Gladly is the customer service platform that makes customer support feel magical. Unlike legacy service platforms that treat customers like tickets, only Gladly treats customers like people.
We start by understanding the most important details of a customer and match them to the answer they need or the advisor best equipped to help. Every communication~~s~~ is part of a single, lifelong conversation that spans all channels including voice, messaging, and self-service, so every customer experience picks up where the last left off. Gladly turns agents into heroes who can anticipate customer needs and make every customer feel known and valued.
Gladly makes service teams wildly efficient, transforms contact centers into revenue drivers, and turns customers into die-hard fans.
We call it Radically Personal Service. Your customers will call it magic.