Gladly Software, Inc.

Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong conversation.

Founded 2014
51-200 employees
  • Digital Communication
  • Information Systems
  • Headquarters address
    Remote

    For modern commerce brands striving for customer love, Gladly is the customer service platform that makes customer support feel magical. Unlike legacy service platforms that treat customers like tickets, only Gladly treats customers like people.

    We start by understanding the most important details of a customer and match them to the answer they need or the advisor best equipped to help. Every communication~~s~~ is part of a single, lifelong conversation that spans all channels including voice, messaging, and self-service, so every customer experience picks up where the last left off. Gladly turns agents into heroes who can anticipate customer needs and make every customer feel known and valued.

    Gladly makes service teams wildly efficient, transforms contact centers into revenue drivers, and turns customers into die-hard fans.

    We call it Radically Personal Service. Your customers will call it magic.

    Tech stack

    Go, Javascript, Hadoop, Node.js, PostgreSQL, Docker, Kubernetes, Kafka, Reactive Applications, React.js, Elastic Search, AWS

    Benefits

    Compensation and retirement

    Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, a monthly fitness stipend, healthy catered meals 3x a week, an Employee Assistance Program, and much more.
    Performance bonus
    Stock Options
    401k
    Pension plan

    Health and wellness

    Health insurance
    Dental insurance
    Vision insurance
    Life insurance
    Disability insurance
    FSA (Flexible Spending Plan)
    EAP (Employee Assistance Program)
    Fitness reimbursement

    Vacation and time off

    Unlimited time off
    Paid holidays
    Flexible working hours
    Work from home flexibility
    Volunteer time off
    Maternity benefits
    Paternity benefits
    Adoption assistance
    Fertility benefits

    Personal development

    Management training
    Job training
    Conferences reimbursement
    Hackathons

    Values and quality of life

    Diversity program
    Employee groups and committees
    Company activities
    Gladly Software, Inc. - Company Photo
    Gladly Software, Inc. - Company Photo
    Gladly Software, Inc. - Company Photo
    Gladly Software, Inc. - Company Photo