Simply put, Plum makes business communication easier. We provide companies with the tools and technology to build applications that automate tasks over the phone. Oftentimes, a company’s most important interactions with customers take place over the phone. Plum helps companies handle these calls in a fast, efficient, and consistent manner.
Using a range of telephony tools like interactive voice response (IVR), call routing, messaging, and surveys, Plum allows businesses to implement automation and self-service for even the most complex processes. Using Plum technology enables businesses to provide great customer service and to balance that with the need for operational efficiency.
At Plum, we’ve created a company where employees come first. We believe that a company’s first customers are its employees; treat your employees right and they will treat your customers right.
Our company culture is built upon four principles that afford employees the opportunity to develop and grow in the ways and areas they want to:
We’ve been around for more almost 20 years, but we’ve kept to our start-up roots. We’re focused on building state-of-the-art technology in an open, collaborative and supportive work environment. We have offices in New York, Boston and Denver.
We take an intelligent, thoughtful, creative approach to everything we do. As a small, high-growth company, we need people who are smart, motivated, independent and hard-working enough to adapt to changes in a fast pace environment, accept numerous responsibilities and get work done without needing micromanagement.