M&S.com is at the heart of our plan to transform our business from a traditional British high-street retailer into an international multi-channel retailer. This means delivering an exceptional customer experience across our website, tablet and mobile, contact centre and in-store propositions.

Our new and improved online platform enables customers to get the most from M&S. We keep in touch with their needs and pride ourselves on bringing that little bit extra to their shopping experience – be that style advice from expert editors or the latest must-have products.

Now our customers can shop with us anytime, any place, anywhere. It will be your job to make their experience as perfect as possible – from the moment they land on our site, to checkout, product delivery, and that all-important customer feedback.

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