In an era where customer expectations are dramatically increasing, we help build trust between brands and people by simplifying how people get answers and empowering them to share their experiences. The Lithium engagement platform helps brands connect, engage with, and understand customers by enabling them to respond on social networks and foster engagement on a community they own. With the power of Klout infused in the platform, brands also get a 3D understanding of their customers so that they can build rich customer experiences.
The Lithium engagement platform empowers brands to deliver awesome digital customer experiences that drive sales, reduce service costs, accelerate innovation and grow brand advocacy. Our technology delivers a seamless digital customer experience across websites, social channels and mobile devices. We turn our customers’ digital properties into a social destination that enables them to respond at scale through social channels and gives them the power to engage and enlist customers as extensions of their support, marketing and sales teams.
The Lithium engagement platform comprises a complete set of solutions for social customer services, social media marketing and crowdsourced innovation that allow you to listen, respond and act on your customers’ conversations, creating deeper customer relationships and fostering brand loyalty and advocacy. Pair this with deep insights based on data and our expertise in maintaining vibrancy in your engagement strategy, and you get one amazing set of business solutions for a great digital customer experience.