Kustomer

Actionable views of customers. True omnichannel conversations. Automated intelligence.

Founded 2015
201-500 employees
  • Enterprise Software
  • Digital Communication
  • Information Systems
  • Headquarters address
    New York,NY,US
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    Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built it’s platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

    Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

    Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

    It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Facebook. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!

    Benefits:
    Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a generous vacation policy.

    Diversity & Inclusion at Kustomer:
    Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

    Tech stack

    Javascript, Node.js, React, HTML5, MongoDB, Redis, ES6, Redux, AWS Lambda, Amazon EC2,Github, Docker, Webpack,Google Drive, Elasticsearch

    Benefits

    Compensation and retirement

    401K, Company Equity
    401k plan

    Health and wellness

    Health Insurance, Vision Benefits, Dental Insurance, Disability Insurance
    Health insurance
    Dental insurance
    Vision insurance
    Life insurance
    Disability insurance

    Vacation and time off

    Generous PTO, Paid Volunteer Time, Paid Holidays
    Paid time off
    Paid holidays
    Volunteer time off
    Maternity benefits
    Paternity benefits

    Personal development

    Job Training & Conferences, Diversity Program, Lunch and Learns,
    Conferences reimbursement
    Hackathons

    Values and quality of life

    Accessible via public transportation
    Employee groups and committees
    Snacks and beverages
    Catered lunches
    Company activities
    Games and recreation
    Kustomer - Company Photo
    Kustomer - Company Photo
    Kustomer - Company Photo
    Kustomer - Company Photo
    Kustomer - Company Photo