Kustomer, Inc.

Kustomer is the platform for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer to drive informed actions.

Founded 2015
51-200 employees
  • Platform
  • Headquarters address
    318 w 39th Street, Floor 5, NY, NY 10018, USA

    Our platform is fundamentally transforming how companies work with their customers. You will work with a great, experienced team and build a product used by companies around the world.

    About The Product

    Kustomer is the platform for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer to drive informed actions. Used by Slice, Glossier, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems. Kustomer was founded in 2015 with headquarters in New York City.

    About The Team

    Kustomer's founders, Brad Birnbaum and Jeremy Suriel are successful entrepreneurs with multiple past successful exits. They have been in the customer service space for more than 15 years including founding eShare (sold to Melita 1999), eAssist (sold to Talisma 2004), Goowy (sold to AOL 2008), and Assistly (sold to Salesforce.com 2011). They are joined by Alex Bard on the Board of Directors and Gary Benitt as an Advisor who were both co-founders at Assistly and currently serve as the CEO of Campaign Monitor and General Partner at Social Leverage respectively.

    Tech stack

    NodeJS, React, MongoDB, ElasticSearch, AWS, Docker

    Benefits

    Compensation and retirement

    401k

    Health and wellness

    Health insurance
    Dental insurance
    Vision insurance
    Life insurance
    Disability insurance

    Vacation and time off

    Paid time off
    Paid holidays
    Volunteer time off
    Maternity benefits
    Paternity benefits

    Personal development

    Conferences reimbursement
    Hackathons

    Values and quality of life

    Accessible via public transportation
    Employee groups and committees
    Snacks and beverages
    Catered lunches
    Company activities
    Games and recreation
    Kustomer, Inc. - Company Photo
    Kustomer, Inc. - Company Photo
    Kustomer, Inc. - Company Photo
    Kustomer, Inc. - Company Photo
    Kustomer, Inc. - Company Photo