With proactive support and AI-powered ticket intelligence, IrisAgent makes it easy for support teams to work collaboratively with product and engineering organizations to prevent escalations, drive informed action, and align on what really matters. We take simple, repetitive tickets off your support team’s plate, but we’re more than just a chatbot. Unlike other players in this space, we take a 360-degree view of customer support operations, leveraging product and user context to gain meaningful insight into the ‘why’ behind tickets associated with bugs, performance issues, and outages to create support workflows and recommend operational improvements.
We're a diverse and distributed team consisting of experienced product and engineering leaders, advised by leaders of customer experience at top software companies, and have recently closed a venture funding round with seasoned investors, including the backers of Zoom, Arista Networks, Cohesity, and more.
With a strategic partnership with a large SaaS company and a growing list of happy customers, we're seeking self-driven and motivated engineers. If you're attracted to the prospect of an early stage with the opportunity to have a high impact on building the product, we'd love to chat!