Heap builds analytics infrastructure that powers decisions for over 6,000 online businesses.
Connect your customer data sources with a few clicks. Then, Heap will start capturing every single user interaction automatically -- clicks, swipes, gestures, form submissions, emails, support tickets, and more.
You can then analyze every part of a customer's behavior, whether they're on your website, your mobile app, or elsewhere. All analysis is instant and retroactive. There's no need to write code or wait for data.
Happy Customers > Perfect Code. We're out to solve real problems for real people, not to write slick code or play with the hippest frameworks. We spend a lot of time thinking through how to build new features, but the goal is always for the implementation to be maintainable, not for it to be 'pure.'
Vision > GroupThink. A big idea starts in one person's head. We make sure he or she has the space to develop it into a fully-articulated thought before we iterate on it as a group. No brainstorming, no design-by-committee -- these produce watered-down initiatives and incremental ideas.
Writing > Talking. Instead of sitting in meetings, we develop our ideas in writing, asynchronously. Written proposals encourage clearer thought and more thorough deliberation. Our plans are always documented and our culture is remote-friendly.