Frame is an embedded support system for Slack that helps companies have better conversations with customers. Our vision is to enable the same kind of informative and time-saving collaboration with your B2B vendors—your database company, your HR benefits provider, your marketing analytics service—that you have with your team in your existing team chat solution. Many companies are embracing Slack as a core component of their customer success operations, and Frame is the essential component that makes it possible.
Frame is an industry-leading team with deep experience bringing data-driven products to market. We’re looking for team members who share our excitement for building conversational AI assistants designed to improve B2B relationships and who want to be a significant contributor in a growing startup backed by top-tier investors and companies.
Engineering at Frame means embracing scalable and reliable technologies and building valuable core technology that delights our customers. We are experienced software developers and data scientists, so our systems are fun to hack on because it’s easy to run code in your IDE and then take it quickly to production. We have code review and automated tests. We have outstanding reliability that won’t keep you up at night and easily debuggable logs and alerts so you can react with confidence if anything goes wrong. Our engineering fundamentals are strong, and they let us explore challenging problems in distributed systems, managing state for conversational applications, and data engineering to name a few. Frame is a professional and intellectual community, with supportive and talented people who are proud of what they build.
Frame is seeking technology leaders excited about distributed systems, messaging, and machine learning who will have a major influence on our technology stack and our company.
To learn more about how we designed our early architecture and adapted it into our fast-growing embedded assistant for customer success conversations, check out https://blog.frame.ai/put-a-ring-on-it-24f109cd6a4b.
Our interview process begins with an introduction call or coffee to help you learn more about the role, learn more about your interests, and help decide if Frame is a mutual fit. If we move forward, we'll schedule an onsite interview to have you meet several key stakeholders on the team.