Directly makes on-demand business apps. Fast-growing companies use our customer service apps to scale support & improve customer experience.

Founded 2011
16-50 employees
  • Enterprise Software
  • Headquarters address
    333 Bryant St, San Francisco, CA 94107, USA
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    The fundamental nature of work is changing from fixed to fluid, or "on-demand" workforce models.

    That means people chose the work they do and when they do it, like drive a car for Uber or delivery groceries for Instacart.

    As with many disruptive trends, the on-demand model is moving from the consumer space to the enterprise. And it’s not just manual labor that’s moving on demand, it’s knowledge work.

    Of all the enterprise functions -- sales, marketing, engineering and more — we believe the first one to move on demand is customer service.

    We build the world’s first on-demand customer care platform that enables fast-growing companies like Airbnb, Pinterest & Republic Wireless to scale customer support & improve experience. Expert users get a smart way to help others, share in the rewards and work on their own terms

    As one of Entrepreneur Magazine’s Brilliant 100 Companies, we’re backed by True Ventures, Costanoa, CrunchFund, Toba Capital and prominent angels Esther Dyson and Ray Lane.

    Tech stack

    Java, Groovy, Grails, MySQL, ReactJS, RabbitMQ, Memcached, AWS


    Compensation and retirement

    401k plan

    Health and wellness

    Insurance (Health)
    Insurance (Dental)
    Insurance (Vision)
    Insurance (Life)
    Insurance (Disability)

    Values and quality of life

    Catered meals
    Directly - Beware spontaneous Nerf wars instigated by one of our co-founders
    Directly - Hosted events with our customers to launch new features
    Directly - Monthly happy hours (this photo from JAX wine bar)
    Directly - Whole company Hackathons!