Directly

Directly makes on-demand business apps. Fast-growing companies use our customer service apps to scale support & improve customer experience.

  • Founded 2011
  • 16-50 Employees
  • 6-15 Engineers
  • Enterprise Software

About Directly

The fundamental nature of work is changing from fixed to fluid, or "on-demand" workforce models.

That means people chose the work they do and when they do it, like drive a car for Uber or delivery groceries for Instacart.

As with many disruptive trends, the on-demand model is moving from the consumer space to the enterprise. And it’s not just manual labor that’s moving on demand, it’s knowledge work.

Of all the enterprise functions -- sales, marketing, engineering and more — we believe the first one to move on demand is customer service.

We build the world’s first on-demand customer care platform that enables fast-growing companies like Airbnb, Pinterest & Republic Wireless to scale customer support & improve experience. Expert users get a smart way to help others, share in the rewards and work on their own terms

As one of Entrepreneur Magazine’s Brilliant 100 Companies, we’re backed by True Ventures, Costanoa, CrunchFund, Toba Capital and prominent angels Esther Dyson and Ray Lane.

Beware spontaneous Nerf wars instigated by one of our co-founders
Directly - Beware spontaneous Nerf wars instigated by one of our co-founders
Hosted events with our customers to launch new features
Directly - Hosted events with our customers to launch new features
Monthly happy hours (this photo from JAX wine bar)
Directly - Monthly happy hours (this photo from JAX wine bar)
Whole company Hackathons!
Directly - Whole company Hackathons!
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Tech Stack
  • Java
  • Groovy
  • Grails
  • MySQL
  • ReactJS
  • RabbitMQ
  • Memcached
  • AWS

Perks
  • Catered lunches
  • Fully stocked kitchen
  • Craft beer on tap
  • Small collaborative teams
  • Agile/scrum
  • Hackathons
  • Equity/stock options
  • Flexible work schedule
  • Monthly happy hours (i.e. JAX wine bar)

Benefits
  • Medical, Dental, & Vision Insurance Medical, Dental, & Vision Insurance
  • Retirement/401K Plan Retirement/401K Plan
  • Life & Disability Coverage Life & Disability Coverage
  • Catered lunch Catered lunch