Capital One was founded on the belief that information and technology would revolutionize financial services. Three decades later, our belief in that is even stronger. The forces of digital disruption are accelerating and taking on a new shape. Advances in technology present defining opportunities and risks for banks. To win, banks must operate like leading tech companies. Banks are moving from a branch on the corner to a virtual bank in the palm of your hand. And soon, banking will come to you in real time, on whatever platform and device you choose, wherever you are, customized for what you need and delivering what you want. As digital continues to change how we live and bank, our goal is to bring ingenuity, simplicity and humanity to banking. These goals are encompassed in our Mission & Values Model.
Our Values Model:
Our Values – Excellence and Do The Right Thing – are our anchors and do not change over time. They drive how we work together, make decisions, innovate and better serve our customers.
Excellence defines the way we perform as individuals, teams and an organization. Our Excellence Value is defined by five attributes: Best People, Strategically Bold, Intellectually Rigorous, Well-Managed and Ownership.
Do The Right Thing describes how we interact with each other and our customers. The Value is defined by five attributes: Open, Teamwork, Respect for Each Other, Respect for Our Customers and Integrity.