Apptentive

Apptentive’s customer engagement software helps companies listen to, engage with, and retain their customers.

Founded 2011
16-50 employees
  • Digital Communication
  • Analytics & Business Information
  • Headquarters address
    1932 1st Avenue Suite 300, Seattle, WA 98101

    We found that most mobile engagement tools were either reactive (waiting for customers to reach out to companies) or too pushy (broadcasting lots of messages that cannot be responded to). We wanted to use software to create a beautiful experience for companies to start conversations with their customers, but also listen to them, respond accordingly, and use insights gained to build a more customer-centric app and company. And create it we did…

    In 2012, Apptentive entered TechStars Seattle and raised a seed round involving Google Ventures, Founder’s Co-op, Social Leverage, and Golden Venture Partners. In 2014, we raised our Series A round lead by SurveyMonkey, and are using it to rapidly grow our team.

    Our product gives brands the opportunity to identify who to talk to, intelligently engage user segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts. Integrated into thousands of mobile apps, Apptentive helps companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty. We power billions of customer conversations every month for companies including Concur, eBay, eHarmony, RetailMeNot, Intercontinental Hotels Group, Nordstrom, and Zillow. We’ve been doing this longer than anyone else, and are privileged to help our customers communicate with their consumers in a personal and scalable manner.

    Tech stack

    Scala, Cassandra, Elastic Search, Kafka, javascript, React/Redux, Kubernetes, AWS

    Benefits

    Compensation and retirement

    Stock Options
    401k

    Health and wellness

    Health insurance
    Dental insurance
    Vision insurance
    Life insurance
    Disability insurance
    FSA (Flexible Spending Plan)
    EAP (Employee Assistance Program)
    Legal assistance
    Fitness reimbursement

    Vacation and time off

    Our unlimited PTO policy allows team members to take as much leave as they need. Teammates need time to rest and enjoy themselves outside of work. Putting a cap on this important time doesn’t help our effort to achieve high levels of engagement and productivity.
    Paid time off
    Unlimited time off
    Paid holidays
    Flexible working hours
    Work from home flexibility
    Maternity benefits
    Paternity benefits
    Adoption assistance

    Personal development

    We give each of our employees a $1750 annual budget towards professional development.
    Hackathons

    Values and quality of life

    Accessible via public transportation
    Bike parking
    Snacks and beverages
    Catered lunches
    Catered dinners
    Company activities
    Games and recreation
    Showers
    Apptentive - Company Photo
    Apptentive - Company Photo
    Apptentive - Company Photo
    Apptentive - Company Photo
    Apptentive - Company Photo
    Apptentive - Company Photo
    Apptentive - Team Apptentive kickball team!
    Apptentive - Gotta love the red!
    Apptentive - Thanksgiving 2017
    Apptentive - We are Team Apptentive!
    Apptentive - We celebrate our wins!
    Apptentive - Red Shoes are a must!