Ada Support Inc.

Ada is building out teams and best practices to drive automation across the customer journey - ensuring that the most valuable resources are being used to maximize engagement and improve satisfaction.

Founded 2016
51-200 employees
  • Digital Communication
  • Headquarters address
    96 Spadina Ave, Unit 801

    Ada’s values are deeply rooted in the history of the company and experience of our two Founders. Before building Ada, Mike and David were exposed firsthand to the pain of managing customer service in a way that was authentic and simple – but also efficient and scalable.

    To understand these competing interests better, they jumped in wholeheartedly and joined multiple support teams to identify the barriers - like time, technology, and tedious tasks – that were keeping businesses from delivering incredible customer experiences.

    Mike and David both answered tens of thousands of inquiries, painstakingly and manually addressing each one, to arm themselves with broad-based insight of what it would take to overcome these barriers.

    And so Ada was born – with the understanding that live agents have more to contribute than responses to frequently asked questions; with an appreciation for customers’ preference for on-demand, self-service support; and with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

    Tech stack

    Flask, React, MongoDB, Redis, Python, Javascript

    Benefits

    Compensation and retirement

    Stock Options
    Cell phone reimbursement
    Commuter assistance plans

    Health and wellness

    As we grow our team, we want to build an environment where people can do their best work. Part of this includes an on-going strategy centered on health & wellness, as well as a way to support owners who may have families to support currently and/or in the near future.
    Health insurance
    Dental insurance
    Vision insurance
    FSA (Flexible Spending Plan)
    EAP (Employee Assistance Program)
    Fitness reimbursement

    Vacation and time off

    Paid time off
    Unlimited time off
    Flexible working hours
    Work from home flexibility

    Personal development

    Conferences reimbursement

    Values and quality of life

    Accessible via public transportation
    Bike parking
    Snacks and beverages
    Catered lunches
    Company activities
    Pet-friendly workplace
    Ada Support Inc. - Company Photo
    Ada Support Inc. - Company Photo