Ada Support Inc.

Ada is the brand interaction platform that bridges the divide between you and the people who are trying to talk to you. We’re looking for people like you to take that vision further.

Founded 2016
201-500 employees
  • Information Systems
  • Headquarters address
    96 Spadina Ave, Unit 801

    Ada’s values are deeply rooted in the history of our two founders. Before building Ada, Mike and David were exposed firsthand to the pain of managing customer service - when they took on this function themselves. They experienced the frustration of manually responding to thousands of repetitive customer service inquiries, as agents. It was unpleasant for them, frustrating for their customers and inefficient for the business.

    It led them to realize that with the rising tide of customers approaching brands each day, they can’t help but fail them right when it matters most. Because the moment customers actually try to talk to the brand - at that moment of interaction - the magical experience completely falls apart.

    This realization inspired a new mission. To repair broken brand interactions and restore the customer experience.

    And so, Ada was born.

    Tech stack

    Flask, React, MongoDB, Redis, Python, Javascript

    Benefits

    Compensation and retirement

    We understand how transparency in pay is important to care for yourself, family or community.
    Stock Options
    Cell phone reimbursement

    Health and wellness

    As we grow our team, we want to build an environment where people can do their best work. Part of this includes an on-going strategy centered on health & wellness, as well as a way to support owners who may have families to support currently and/or in the near future.
    Health insurance
    Dental insurance
    Vision insurance
    FSA (Flexible Spending Plan)
    EAP (Employee Assistance Program)
    Fitness reimbursement
    Mental health benefits

    Vacation and time off

    It’s that simple. There are no limits to having fun and recharging. When life throws you a curveball, we offer confidential support in addition to personal time off.
    Paid time off
    Unlimited time off
    Flexible working hours
    Work from home flexibility
    Maternity benefits
    Paternity benefits

    Personal development

    As an Ada owner, you’re here to build with us.Building our culture, customer experience, relationships, and technology.Come ready to be authentic and strive for simplicity. We will empower you to do your best work - we may not be perfect, but that’s how we evolve. This is your moment, own it at Ada.
    Management training
    Conferences reimbursement
    Internship program
    Mentorship opportunities
    Career growth

    Values and quality of life

    We don’t expect you to be a different version of yourself at work. Come as you are, in your interview, in-person, or on video. We encourage you to be your authentic self, always.
    Diversity program
    Employee groups and committees
    Company activities
    Games and recreation
    Remote first
    Ada Support Inc. - Team offsite
    Ada Support Inc. - Co-founders Mike and David.
    Ada Support Inc. - Amazing Ada Owners Swag Box.