Directly

The fundamental nature of work is changing from fixed to fluid, or "on-demand" workforce models.

That means people chose the work they do and when they do it, like drive a car for Uber or delivery groceries for Instacart.

As with many disruptive trends, the on-demand model is moving from the consumer space to the enterprise. And it’s not just manual labor that’s moving on demand, it’s knowledge work.

Of all the enterprise functions -- sales, marketing, engineering and more — we believe the first one to move on demand is customer service.

We build the world’s first on-demand customer care platform that enables fast-growing companies like Airbnb, Pinterest & Republic Wireless to scale customer support & improve experience. Expert users get a smart way to help others, share in the rewards and work on their own terms

As one of Entrepreneur Magazine’s Brilliant 100 Companies, we’re backed by True Ventures, Costanoa, CrunchFund, Toba Capital and prominent angels Esther Dyson and Ray Lane.