San Francisco, California
We’re on a mission to help get everyone a job they love. Find the job you love here at Hired!
Hired is a marketplace that matches tech talent with the world’s most innovative companies. Hired combines intelligent job matching with unbiased career counseling to help people find a job they love. Through Hired, candidates and companies have transparency into salary offers, competing for opportunities and job details. This level of insight is unmatched, making the recruiting process quicker and more efficient than ever before. Hired was founded in 2012 and is headquartered in San Francisco, with offices in the United States, Canada, France, and the UK. The company is backed by Lumia Capital, Sierra Ventures, and other leading investors.
ABOUT THE ROLE:
As a Customer Success Associate, you are responsible for engaging with customers pre-purchase, driving user adoption and early satisfaction while ensuring high conversion from prospects to partners. You are tasked with partnering closely with the new business team to manage a prospect list of new subscription business, ranging from fast growing startups and SMB’s to larger Mid-market and Enterprise accounts. You are constantly ensuring that your clients are receiving the maximum value from our product early on so that they truly see the value of Hired and partner with us.
You can manage numerous customers and contacts at different stages of the initial customer lifecycle with ease. You also love understanding a product in-depth and then communicating the product benefits to the users. You are strategically agile, analytical and extremely organized with a strong ability to influence others, both internally and externally. Connecting with people, building valuable relationships and asking tactical questions is something that comes naturally to you. Creative, energetic and self-driven, you understand customer needs and goals and know how to be a trusted partner so companies stay and grow with Hired.
WHAT WE NEED YOUR HELP WITH:
WHAT WE LOOK FOR:
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