A positive jobseeker experience is an essential part of a successful hiring process, so we have a candidate experience team dedicated to supporting them on the Hired platform. This team is a personal knowledge resource as talent navigates the job search. Basically, they are a great partner for setting jobseekers up for success on the platform and finding an awesome opportunity.Get to know the Candidate Experience Team
The Candidate Experience (CX) Team currently consists of six members whose responsibilities include:
While the CX team is available to Hired jobseekers at any stage, we typically assign a dedicated CX team member after a jobseeker accepts their first IVR to ensure smooth sailing during the interview process.
CX helps bridge the gap between candidates and employers to create a streamlined process. For instance, if a candidate has not heard back from a company, CX can work with the organization’s account manager to get them back in touch with the candidate. The team advocates for transparency on both ends and encourages jobseekers to maintain clear communication with potential employers too.
If candidates receive an offer, CX checks in again to congratulate them of course, and see if they can provide further support. This could be advice for an offer negotiation or to act as a sounding board to weigh opportunities. From coaching to even some much-needed encouragement (the job search is tough!), CX is here for candidates.Here to help every candidate have a great experience
First, the Candidate Experience Team is a resource for you. They’re here to help and they work hard behind the scenes too, constantly collaborating with every team across Hired to find ways to improve the candidate experience and help you land your dream job.
Second, are you subscribed to The Hired Download email newsletter? They’re the folks sending it! Third, have you attended a How Hired Helps: Ask Me Anything Webinar to get your job search questions answered? They help make those events happen too!
Speaking of Hired resources for candidates, we asked team members to share their favorite items to support jobseekers. Here’s what they recommend:
“My experience with Hired was great! I landed a job interview offer almost immediately and at the end of the day managed to land a new job via Hired! There was some great assistance in both the form of website popups as well as regular emails from the team. I would be happy to use Hired again if I need to change my job.”
Mykola Y., Hired User
Related: Get more guidance in this blog featuring a video presentation: Want More Interviews and Better Matches? 5 Key Tips!Why the Candidate Experience Team loves what they do
We’ve shared lots of reasons for you to love the CX Team so let’s wrap up with what the team loves about working with jobseekers:
A note from the team: We welcome feedback about our candidates’ experiences using Hired. That includes what works and what doesn’t. We encourage you to share your experience with us! We appreciate it and use it to continuously improve the platform.How Can the CX Team Help?
To conclude, the CX Team is ready to partner with you, so use them to navigate the job search process. In addition, Hired partners with organizations to support jobseekers with resume enhancement, technical interview prep, upskilling, and more. Discover organizations to fit your career advancement needs. Plus, many offer discounts on their services to Hired platform candidates!
Lastly, mark your calendar each spring for Hired’s Summit. It’s a free one-day virtual event to share job search tips and tricks and connect top talent to companies. The Summit offers tech and sales talent a variety of workshops, panel discussions, networking rooms, and so much more.
Discover upcoming events to get job search guidance and connect with top employers.Curious how Hired helps jobseekers find great roles in tech and sales? Learn how our platform helps you create meaningful connections with top employers. Haven’t joined yet? Complete your free profile with Hired and let employers come to you. Enjoy support and guidance from a Candidate Experience Manager!
Originally published in Nov 2022, this blog was updated in Aug 2023.
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